FINRA Rule 2210 (Communication with the Public) classifies all communications into three categories – correspondence, retail communications or institutional communications – and sets principles-based content standards that will apply to the continued development of communication technologies and practices. The rule also includes standards for the procedures for approving, reviewing and keeping records of companies, as well as requirements for the submission of specific communications to FINRA. FINRA Rule 2210 requires, inter alia, that all communications be based on the principles of fair trade and good faith, that they be fair and balanced, that they provide a sound basis for assessing facts “in relation to a particular security, industry or service title or type” and that they contain all required “material facts or qualifications”, to ensure that these communications are not misleading. In addition, the rule prohibits false, misleading, culpable or exaggerated statements or allegations, as well as performance forecasts. Think of it this way: while learning to speak, you have also learned the rules and norms of the world of which you are a part. It varies! We all learn to do these human things differently! This is probably one of the reasons why we often don`t fully understand why people in our lives would do what they do. Good communication involves two things, listening and talking, and there are five golden rules for everyone. The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and the U.S. territories. As an independent U.S. government agency overseen by Congress, the Commission is the U.S.
primary authority on communications law, regulation, and technological innovation. In its work with the economic opportunities and challenges associated with the rapid evolution of global communication, the agency uses its skills in: Whether you are a psychologist, a businessman or simply an attentive spouse or friend, the rules of good communication are very similar. The FCC`s rules and regulations are contained in Title 47 of the Code of Federal Regulations (CFR), which is published and maintained by the government printing press. Title 47 Rules and Regulations is also available on the Internet in a searchable format. Most fcc rules are inherited through a process known as the “Notice and Comment RuleBook.” As part of this process, the FCC informs the public that it is considering adopting or amending regulations on a particular topic and asks the public for comment. The Commission shall examine the comments received during the preparation of the final rules. For more information, see our online summary of the FCC`s rule-making process. In the classic communication book Words That Work: It`s Not What You Say, It`s What People Hear, author Frank Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we choose, how we get along with others, and even what we believe in. The ability to communicate information is one of the most powerful evolutionary advantages humans have – if not the strongest – so why do we so often hash it? The reality is that good communication isn`t an exact science – it`s hard to achieve and the natural diversity of almost every audience means there`ll probably always be people who just won`t answer you. Still, these five golden rules should help you become a more experienced communicator: As with so many things, you have compassion for your own learning experience. We are ready to learn to communicate and start learning right away. This means that some of what we work with is as old as we are.
It makes sense that we have the same reactions and feelings that we have always had. Changing it doesn`t necessarily mean changing who we are. But it`s more of an opportunity to decide how we`re going to do these kinds of things in life. Much of how we communicate with others actually depends on how we manage our own experience. When we are triggered and deregulated, it can be harder to become neutral again. Practicing effective communication strategies when we are already neutral can be a very good way to solidify skills. This way, we become good to them before we have to call them in a more lively conversation. Avoid long, complex or jargon-filled sentences and keep your message as clear, simple and precise as possible. In particular, empty phrases like “best practices,” “core skills,” “evidence-based,” “digital transformation,” and “moving forward” are as pretentious as they are empty, and almost designed to make you look like a brainless, soulless business monkey.
One could even argue that listening is the more important thing of the two: how can you know what to say if you don`t know first what your audience wants or needs or can hear? Engage with the material, ask questions, give feedback, empathize with emotions. If a list exists, users will remember the first element (Primacy effect) and the last element (Recency effect) best. Therefore, if something is particularly important, say it twice: once at the beginning and once at the end. If a concept is particularly difficult or undesirable, it may be useful to build it over a period of time and then repeat it until it has been both understood and, most importantly, accepted. Just as you are a full, dynamic, complex and important person with thoughts, opinions and feelings, so is everyone. Be prepared to hear the truth. Be prepared and open to rejection. If you notice that you become very defensive when someone says “no,” what is that defensive attitude that is trying to tell you? When we make requests to another person, it is extremely helpful to be specific.
What we mean when we say “I need you to appear to me” can be interpreted differently depending on who we are talking to. Your definition of appearance could be very, very different from yours. So, while they are busy presenting themselves in all the ways they know, they may not present themselves as you need to. Being specific in our requests means that the other person is much more likely to understand what you need. Neel Burton is the author of Heaven and Hell: The Psychology of the Emotions and other books. Playwright George Bernard Shaw once said, “The biggest problem with communication is the illusion that it has taken place.” And he was so right. How many conversations have you had at work and in life, with the words “Well, I told them … Never forget that real communication is a two-way street. It`s an exchange that requires feedback. So, if you take the above example of a timesheet email, you can add the following comment: “If you have difficulty submitting your timesheets or if you have other challenges with the project you want to solve, please let me know and I will do my best to help you.” The best way to prevent someone from revealing themselves is to judge them or even appear as if they are judging them. Sometimes it`s important to disagree with one or the other, and some people may appreciate you for that.
But even then, there are ways to do it, like asking a question or making a joke. Conversations that don`t use silence are hard work, and talking endlessly is rarely the best response, a form of attack or defense, rather than cooperation. Some things are so subtle, important or shocking that the most appropriate response can only be a silence of appreciation or understanding. Silence also shows acceptance and creates intimacy. Communication is a dynamic and interactive process. If you don`t show that you`re listening, people will lose confidence in what they`re saying, think you`re not interested, and stop. You`re going to miss out on all the really critical or juicy parts that people don`t reveal until they`re in their comfort zone. You get it. And if you need support, the therapists at Relationship Insights are just an email away! Conflicts occur.
Doing anything to avoid conflict can often lead to very deep feelings of resentment and feeling inaudible or unimportant. It is much more likely that we will have a much bigger fight by holding everything down until we burst at the seams. Keep in mind that anger is a secondary emotion, which means there are probably a few primary emotions lurking beneath the surface. Usually, these primary emotions are associated with anxiety. This is not to say that our anger is not justified, but perhaps to underline it. Anger has its place. This also applies to conflicts. Embracing it as part of the way we do things means it doesn`t have to take up as much space in your box of fears. In fact, listening to someone is a rare and precious gift.
Yes, not at all. Sometimes we are wrong. Sometimes we are right and have a conversation with someone who simply refuses to see it. We don`t need to turn aimlessly into a conversation to prove how right we are. The commission is organized into offices and offices according to the function (see also FCC organizational charts). Office and office workers regularly share their expertise to perform tasks together, such as: As humans, we rely on verbal and non-verbal communication to connect with other people. The way we learn to communicate comes from different areas of our lives. And probably the most effective are the relationships we learn at home when we`re little. So how do you show that you`re listening? Some common and useful strategies include adopting an open posture, reactive eye contact, nodding, echoing or thinking and checking. “Did you treat yourself badly? To what extent? Once you understand your audience, the next thing you need to do is identify the best time to connect with them. You`ll get much better results from your communication efforts if you try to connect with other people at a time when they`re ready to engage with you.